Privacy Policy

At DriverXpress, we respect your privacy and are committed to protecting any personal information you provide while using our website, www.drivewithx.com (“the Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services.

 

By using the Website, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using our services.

 

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1. Information We Collect

 

1.1 Personal Information

 

When you register, submit a booking request, or contact us, we may collect the following personal information:

    •    Full name

    •    Email address

    •    Billing address

    •    Driver’s license information

    •    Payment details

    •    Social Security Number (SSN) or background check information for verification purposes

 

1.2 Automatically Collected Information

 

When you visit our website, we automatically collect information that may include:

    •    IP address

    •    Browser type and version

    •    Pages you visit and the time spent on them

    •    Device information and operating system

    •    Referring URL or site that led you to DriverXpress

 

1.3 Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand user preferences and improve the Website’s functionality. You may disable cookies in your browser settings, but doing so may affect the performance of the Website.

 

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2. How We Use Your Information

 

We use the information we collect for the following purposes:

    •    To Provide Services: Process vehicle rental requests, facilitate communication between renters and owners, and manage bookings.

    •    To Verify Identity: Conduct background and driving record checks through third-party services such as Checkr.

    •    To Process Payments: Securely process payments and refunds.

    •    To Improve Our Services: Analyze usage trends and optimize the Website’s performance.

    •    To Comply with Legal Requirements: Fulfill obligations under applicable laws and regulations.

    •    To Communicate with You: Send updates, confirmations, and responses to inquiries.

 

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3. Sharing and Disclosure of Information

 

We do not sell or rent your personal information. However, we may disclose your information in the following circumstances:

 

3.1 With Service Providers

 

We share information with trusted third-party service providers who assist us in operating the Website and conducting our business, including:

    •    Payment processors

    •    Background check providers (e.g., Checkr)

    •    Email and communication platforms

 

3.2 For Legal Compliance

 

We may disclose information if required to comply with applicable laws, respond to legal processes, or protect the rights and safety of DriverXpress, its users, or the public.

 

3.3 In the Event of Business Transfers

 

If DriverXpress undergoes a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

 

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4. Data Retention

 

4.1 Retention Periods for Collected Information

 

We retain your personal information for as long as necessary to:

    •    Fulfill the purposes outlined in this Privacy Policy.

    •    Comply with legal obligations and resolve disputes.

    •    Enforce our agreements and policies.

 

Retention Periods:

    •    Personal information associated with active accounts is retained until the account is closed.

    •    Payment information is retained for up to 7 years to comply with financial and regulatory obligations.

    •    Background check information and driving records are retained for 1 year after the date of the last rental request.

 

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5. Data Security and Breach Notification

 

5.1 Data Security

 

DriverXpress takes the security of your information seriously and uses commercially reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration.

 

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

 

5.2 Data Breach Notification

 

In the event of a data breach that compromises the security of your personal information, DriverXpress will:

    •    Notify affected individuals as required by applicable laws.

    •    Take immediate steps to mitigate any potential harm and investigate the cause of the breach.

    •    Provide information regarding the nature of the breach and recommended protective measures.

 

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6. International Data Transfers

 

If you are accessing the DriverXpress website from outside the United States, please be aware that your information may be transferred to, processed, and stored in the United States. By using our services, you consent to this transfer of information.

 

We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, regardless of where it is processed.

 

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7. Your Rights and Choices

 

7.1 Nevada Privacy Rights (NRS 603A)

 

Nevada residents have the right to opt out of the sale of their personal information. Although DriverXpress does not sell your information, if you would like to submit a request to opt out, please contact us at info@drivewithx.com.

 

7.2 California Privacy Rights (CCPA)

 

If you are a California resident, you have the following rights:

    •    The right to know what personal information we collect and how it is used.

    •    The right to request deletion of your personal information.

    •    The right to opt out of the sale of personal information (which DriverXpress does not engage in).

 

To exercise these rights, please submit a request to info@drivewithx.com.

 

7.3 General Data Protection Regulation (GDPR) (If Applicable)

 

If you reside outside the United States, particularly within the European Economic Area (EEA), you have the following rights:

    •    The right to access, update, or delete your information.

    •    The right to object to the processing of your information.

    •    The right to data portability.

 

To exercise any of these rights, please contact us at info@drivewithx.com.

 

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8. Third-Party Links and Services

 

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external platforms. We encourage you to review the privacy policies of any third-party sites you visit.

 

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9. Children’s Privacy

 

DriverXpress does not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have collected personal information from a minor without parental consent, we will delete it promptly.

 

If you believe we have collected information from a minor, please contact us at info@drivewithx.com.

 

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10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

 

We encourage you to review this page periodically for updates. Your continued use of the Website following any changes indicates your acceptance of the revised Privacy Policy.

 

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11. Contact Us

 

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

    •    Email: info@drivewithx.com